     |
|
|
|
|||||||||
|
Questions...
about MetroFON, broadband and features
..........................................................................................................................................
.......................................................................................................................................... A: The backbone is running on fiber optics and it needs to be converted to UTP when it reaches the subscriber premises via Metro Ethernet Broadband. The line is converted to UTP cable as to ensure that our valued customers do not need to purchase a fiber optic modem and any other expensive hardware equipment. Therefore, it provides easy plug and play to any computer. <top> .......................................................................................................................................... Q: I use a dial-up connection on a 56k modem. Can you describe how much faster MetroFON is compared to what I use now? A: Many factors can influence the delivery of data, particularly once you are out on the Internet. These factors can include how busy the Internet is at the time you're using it, and how many hits the site you are visiting is getting. MetroFON offers speeds up to 100 times faster than traditional dial-up connections over its high-speed network. <top> ..........................................................................................................................................
Q:
Do I need to have a phone line in order to
have MetroFON? ..........................................................................................................................................
Q: Right now, I'm paying
for an extra phone line and my dial-up service: do I need to keep
them if I get MetroFON? ...........................................................................................................................................
Q:
The ADSL providers say that other Broadband
Connections are "shared" and will slow down when too many people in
my neighborhood come online. Is that true?
MetroFON backbone capacity is 120Gbps and the Fiber Optic Networks ensure that Penang FON Broadband Service is scalable from 2Mbps to 1Gbps (1,000Mbps) and ready for upgrade. <top> ..........................................................................................................................................
Q:
I'm not an technology expert. What sort of
help and support does MetroFON offer?
..........................................................................................................................................
A: The activation charge of RM 40 is based on first time activation which consisting of connecting the physical wire to the port and activation of your account. Subsequence re-Activation charge is RM 60. The
RM 80 Installation charge is based on first time configuration
support of one computer and free wiring from the nearest Port to the
point of entry in your house. Beyond inside the house, customer has
to engage the appointed contractor to do the additional wiring. Should you require additional wiring, the standard recommended wiring charge (without piping) by contractor is RM 5 per meter which is payable to the third party contactor. It is also recommended that the wiring does not exceed 100 meters from our nearest port to the device or PC. <top> .......................................................................................................................................... Q: How do you wire to my unit for condominium?
A:
We will provide free wiring from the riser to your unit until the
point of entry. Should you require additional wiring, the standard recommended wiring (without piping) charge is RM 5 per meter which is payable to the third party contactor. It is also recommended that the wiring does not exceed 100 meters from our nearest port to the device or PC. <top> .......................................................................................................................................... Q: Is your 2Mbps Download/Upload package combined of both total Download and Upload bandwidth or it is 2Mbps Download and 2Mbps Upload bandwidth? A: The 2Mbps Download/Upload package means best effort speed up to 2Mbps Download and 2Mbps Upload bandwidth. <top>
|
||||||||||
            |
||||||||||
